Hotel El Retablo

Hi Lisa

Thanks for getting in touch. We had a great time in Namibia, in no particular order, some thoughts:

Oberland Lodge was the accommodation we liked the most: well designed, privacy, good setting, convenient, good food.
Etendeka Mountain Lodge was stunning, in terms of setting, and the tents were the most high end tents I’ve ever stayed in. Dennis shared some spectacular views of the night sky through his telescope which was really interesting.
All our guides were good, professional, knowledgeable, personable. Can’t praise them enough.
A highlight was the catamaran tour, both our boys had this as their top excursion I think. I’d have preferred a tour with a few less people but not a big issue.
Sossusvlei was one of my highlights, climbing the dunes was good. Actually, across the whole holiday, I’d have liked to have done more hiking / walking safaris but that’s probably down to my planning.
Mushara Lodge had excellent service and the staff performed a few African songs after dinner one night, which was lovely. The lodge itself could do with a refresh, in terms of physical product.
The Elegant Guest House was clean and comfortable. And nicely close to Joe’s Beerhouse. Plus it had the best wifi and so a hit with the kids.
The car we got (Toyota Hilux) was excellent, I’m trying to find an excuse to buy a one.
The Cornerstone Guesthouse was probably the least glamourous place we stayed (it was all clean and safe though) but actually the two owners (I forget their names now) gave some of the best/friendliest service.
Logistically everything went off without a hitch, guides showed up on time, all the accommodation was right and they were expecting us. We had some requirements around our son’s medication being refrigerated, everyone was very helpful with this.

I’ll let Sarah chime in with anything I missed and at some stage I think we’ll be in touch about a trip to Botswana Or maybe Peru.

All the best,

Phil

Philip A reviewing Highlights of Namibia - Classic Self Drive on 28 July 2022

Hi Lisa,

The trip was fantastic thanks. difficult to really make any suggestions for changes.

Everything ran smoothly from a logistics point of view and all food and accommodation was great. The owner of Pure Riads came and introduced himself while he was visiting and made some recommendations for restaurants etc.
The mountain guide picked the ideal route for our level and was very informative on the journey.

On the return airport pickup from Marrakesh, we initially didn't see the transfer bus and the local contact mobile number did not appear to be in service which might be worth checking but it was no issue as the driver spotted us.

My wife is already dreaming of her next trip with a different group of friends so no doubt I'll be in touch

Many thanks

Regards
Chris

Chris B reviewing Atlas Valleys & Villages Trek - Value on 27 July 2022

Hi Lisa,

Finally arrived back in Sydney yesterday after a great trip. We all enjoyed Morocco immensely and your organisation was top notch. Some highlights were;

Essaouira, really enjoyed this town and a great introduction to Morocco for us with a more relaxed vibe. The riad we stayed in was fabulous and the female manager Hyat (probably misspelled) couldn't of been more helpful with both suggestions of things to do, places to see and restaurants to eat at. A very friendly team in general and a lovely lady.

The High Atlas, again a real highlight despite the issues with early season snow & ice. The guest house in Imlil was great with again a very friendly owner who was keen to provide as much assistance as possible. The changes to our itinerary were well handled and in the case of the extra night at basecamp post climbing Mt Toubkal, worked in our favour. Only 3 of our group managed the climb due to the icy conditions and those of us who did the summit day needed crampons which were provided free of charge. We were the first group camping at basecamp that year and our preference to do so was accepted without complaint. The only issue I might raise was the lack of anything to sit on in camp, though I guess using the sleeping mats is closer to the Berber tradition. I brought my own mat along which was a good option. Our guide Mohammed was great and really helped us to adapt to the altitude despite some sickness amongst the group. He also managed to get us all through some very difficult ice & snow conditions, putting his body on the line on several occasions when people went flying out of control. This was both on summit day and the prior day when he had to contend with all 6 of us. The food was also excellent and the cook very friendly despite limited English. The whole team worked very well together.

The desert camp was a real experience and very luxurious. Sundowners up on the dunes, the dinners & facilities available and the camel ride were highlights. A long drive was well split by our stays at the Kasbahs which were both fabulous & highly recommended. Hassan & his offsider Khalid were good drivers, friendly and helped us enjoy the whole experience. The excursions along the way were also excellent. The full second day at the desert camp was maybe too much with very high temperatures but they moved us to another cooler camp with shade & more basic facilities during the middle of the day. Again I guess we really got to experience the full nomad lifestyle with a long hiatus during the hottest part of the day.

Marrakesh, again an excellent riad with a nice meal the first night. Good location, very friendly staff and a lovely place to retire to after a day exploring. A very interesting & bustling town.

Chefchaouen, what a wonderful place to spend some time. Another exceptional riad with some great facilities with a perfect location. Again staff were exceptionally friendly & helpful and the city was an absolute pleasure to explore. We all loved this extension & Mustafa our driver was exceptionally helpful as well. We decided to do some trekking 1 day in the nearby Rif Mountains and he was only too happy to drive us there & back through some amazing scenery. He was always concerned for our welfare and even came up to check on us while we were out exploring Chefchaouen.

Tangier, an interesting city and once again the place we stayed was exceptional with a very friendly & helpful French Canadian hostess. The town was a bit more touristy with some issues with touts, 2 nights were enough. Mustafa got us to the ferry up the coast in plenty of time.

A great trip overall and one that we all enjoyed immensely. Thanks for all your organisation & efforts especially after all the Covid delays and civil war made our trip to Ethiopia impossible.

Best regards
Chris

Chris S reviewing 6 Day Toubkal Circuit on 27 July 2022

Hi Lisa,

Sorry for the late reply - I blissfully didn’t check emails while we were away.

Well I must say - THANK YOU. That was a seamlessly organised, mind-blowing trip! It was everything we dreamed of and so much more.

The hotels, people and places were magical. We just loved every single moment of that totally epic adventure.

We will be back in touch when we are ready for our next one!

Thank you so much and well done for such a brilliantly organised trip.

Sarah x

Suzie G reviewing Family Desert Holiday in Morocco on 27 July 2022

It was FANTASTIC! Beautifully organised, everything worked like clockwork. We agreed that we had the best support team ever (and we have experience) - all delightful, very professional and nothing was too much bother.

It clearly couldn't have been a better route, such a wonderful mix of landscapes. And plenty of acclimatisation time. Nonetheless, I was glad of my summit oxygen.

Kit excellent. Double good mattresses made for most comfortable trek camping ever. Tents v good. Mess tent pretty windproof, which was vital for enjoyment. Best camp loo ever!

My favourite day was Shira Cathedral. Amazing.

William M reviewing Kilimanjaro Lemosho Route on 15 April 2020

Hi Lisa,

The safari trip was excellent! The stay, the food and the people were all very nice. We were happy to have Ryan and Stanley as our game drive guides they brought us up close to the animals and Ryan gave very good information throughout.

Would definitely recommend to friends who are interested in safaris :)

Also, thanks much for your help, particularly keeping the room for my Brother and his wife they’ve enjoyed the safari very much too!

Best regards,
Woan Chyi

Woan Chyi L reviewing Cape Town & Kruger Safari on 16 October 2019

Driver-guide: Very punctual, except for pick up for airport when he was delayed by >30 mins due to road closures. Vehicle very clean and well maintained- plenty of water and supplies of clothing for religious sites, tissues, postcards etc. Very good at understanding what level of conversation we wanted. Happy to stop for paracetamol, supermarket etc. Took us to signal box at railway since we were early (which was very interesting)

The Walawwa: Lovely place to arrive at and get a bit of rest. Great pool, lovely rooms and food etc. Peaceful oasis so close to town.

Wilpattu Camp: Wonderful food- really enjoyed trying lots of new things in excellent surroundings.Felt like the place had not been visited much recently (which I don’t think it had due to the terrorist attacks) so our safari guide had been brought up from another park and did not know the park too well- it worked out well though and we saw all the animals we hoped to see so no complaints on that front. We did feel that we should have been told about extra things we could have done- when we commented on the great food on final day we were told that they could have done a cookery demo for us, but it was too late at that point. It worked well for us but clients should probably know that they are likely to have multiple wildlife in their tents (eg frogs)- didn’t bother us at all, but others it might do. We were given a questionnaire to fill in at the end whilst all the staff were standing around, which wasn’t ideal as you felt a bit of pressure! Felt really well looked after here!

Water Gardens Sigiriya: Beautiful suites with plunge pools- quiet and peaceful with lovely big swimming pool. Food good

Jungle Beach: Beautiful location on beach. Rooms good. Food a bit limited I would have liked a bit more variety ideally.

Camellia House: Lovely location- beautiful views. Food OK but service below average- our food orders were wrong a couple of times and even pre-ordered food was delayed. Tea factory tour was only an hour and that was the main reason to be here. It was interesting but quite brief seeing it was the main attraction according to our itinerary. Also, we were taken there in a minibus which didn’t have seatbelts on all seats and was quite smelly- not up to the standard of the usual transportation. Rooms were described as having panoramic views- one did have amazing views but the other one definitely didn’t.

Galle Face: Lovely old hotel- but it did have some problems (leaking ceiling and ‘smuts’ coming out of air conditioning.) Weather very bad (spectacular storms). It was a shame the street food tour couldn’t take place but totally understandable given the weather, however we enjoyed our dinner here and free drinks/canopes!). Good choice at breakfast.

Pippa R reviewing Sri Lanka Highlights - Classic on 30 September 2019

Once again you organised a really good holiday for us.
If there was one criticism it was that there were too many flights. I don’t know whether you could do Bangkok first, Chiang Mai, then fly down South?
Your drivers and Guides - all really good. The variety of transport on the tours in Bangkok and Chiang Mai; we all loved.
Tamarind Village - Our room was a bit of a squeeze, with the 3 of us and 3 big suitcases.
Lisu Lodge- I enjoyed our time here. Going forward I would suggest only 1 night or they need to have some more activities. I liked how we ate on the floor, the food was really good. Staff very friendly. We liked the cycling, tea plantation, trekking and white water rafting.
Riva Surya- good location.
Elephant Hills- we loved looking after the elephants, the lake was also a really good experience. The guides were informative and looked after us well. The resort locations and tents were perfect.
Santiburi - amazing; we upgraded to a beach bungalow which was fantastic. The hotel is in a stunning location, the facilities and the service was impeccable. Sam has some private Thai boxing lessons, which he loved. We had cookery lessons and used the paddle boards. A perfect end to quite a busy holiday.

Natasha L reviewing Thailand Family Adventure on 24 September 2019

We had a fantastic time and all the arrangements worked perfectly.
We were very impressed with the quality and service levels of all 4 locations visited and it was truly a holiday of a lifetime.
Thank you to you and to Lisa for giving us this experience.
Particular highlights for us – really the whole experience, but of particular impact:
Breathtaking scenery at Cathedral Peak Hotel
Rhino Ridge game drives incredible, thanks to guide (we had their head guide, Hala, who’s knowledge, enthusiasm, kindness, interaction, ability to spot wildlife was out of this world)
Luxury of Rhino Ridge (shower, food, views, service)
Immersion in nature, torch lit meal on last night and beach trip at Kosi Forest Lodge
Level of service, quality of food throughout

Catherine F reviewing South Africa Safari, Beach and Wetlands on 04 September 2019

We had a fantastic time. Thank you and it went smoothly in the main except for British Airways!

The trip had the right degree of luxury and relaxation (for me) and adventure (all of us).

A few points:
Driving directions to Umlunghi Lodge were slightly wrong. The driving directions should read at the 4th roundabout take the first exit and turn right over the railway. We loved it there. Anton, Bianca and her son and Harriet were very informative and entertaining. The snake talk and handling, night walks and seeing scorpions and the walk in the bush and "bumping" into a giraffe were really special. The kayak trip to Makuzi pan that the lodge organised was good and Tomaz was very informative and kept a respectful distance from the hippos.3 nights was plenty.

Rhino River Lodge game reserve was incredibly luxurious and we felt very looked after. The lion siting in camp the day we arrived sent an extra frisson of excitement down our spines. It was easy to forget there were predators that could attack us with all that luxury. The staff and guides (Karl) were knowledgeable and invested in their set up. We saw rhinos with baby, cheetahs with young, porcupine, Genet, wildebeast, Impala, Lion with young, buffalo, a puff adder, ostrich, zebra and giraffes. 4 nights was also plenty.
They all served great food but I felt Ghost Mountain Inn topped the lot. The variety was amazing. We arrived at 10.30 but could not get into our room until 2 ish. The service was not so personal I guess because it is larger (far more than 50 rooms). We had been a bit spoilt at Rhino River! My daughter and I had some treatments at the Spa and loved it. We also went on a large boat trip on Jonzi and had a closer encounter with a large bull hippo and also a hike up Ghost Mountain with Patrick who was very informative and passionate about his people and his country. Isaac the other guide there took us on the boat trip and pointed out the sugar cane harvest on the way. he was very informative also.

Lastly, Lalaria Lodge was fabulous and we all piled into the surf of the Indian Ocean. There was hardly anyone on the beach. It was "too cold" according to the landlady. The view from her terrace was of the ocean and whales breaching in the distance. I could have sat there all day. She very kindly provided us with a Scrabble board of her own for us to play. We took a Microlight ride from Ballito over the coastline in the hope of seeing whales and dolphins but no luck. If we had stayed longer we might have gone on a boat trip from Durban. We had a meal at a restaurant called Mozambique which was great fun with vast portions, plenty of carbs and fresh seafood!

The value of the Rand to the Pound was excellent and therefore we felt that we got excellent value which also played a large part!

Katrina P reviewing Value KZN Bush & Beach Safari For Families on 02 September 2019

The Salkantay trek was the highlight of our 2-week holiday. Incredible sceneray without the thronging crowds of the standard Inca Trail. Good physical challenge too. We were so well looked after by the guide and his team of cook, assistant and horsemen. Loved it!

Haibei C reviewing Trek the Salkantay Trail on 12 May 2015

My sister, her boyfriend and I had a fantastic time.

Both guides were excellent, spoke good English and were very knowledgable.

The food was also excellent - some of the best I had during my 4 months in South America!

The taxi arrangements were good and on time to get us started on the first day and overall we had a really great time and would definitely recommend the trip to anyone!

Anon reviewing Trek the Inca Trail on 02 January 2012

We really thought our trip was great. I would rate your service and the whole experience as a 5. The only piece that would make your service more convenient would be if the prices were conveyed in dollars instead of pounds. We would definitely recommend the trip and company to other travelers. We had our own trip for 3 people and were given lots of special attention. The transportation was very easy and all of our needs were met. Thanks so much for arranging everything for us!

Rochelle L reviewing Trek The Lares Trail on 07 July 2011

From beginning to end the service from both Tourdust and the local operator was fantastic. Despite being the rainy season we had a fair bit of good weather, and even when we didn't it couldn't take away from the great experience and amazing sites. Our guide Odon really made it for us. There was a smallish group of 8 of us. He understood everyones needs and tailored our days to make sure everyone got the most out of it. Whenever he could he made sure that we were ahead of other groups and got time at the most interesting sites on our own. He also hads fantastic knowledge and always had really interesting things to tell us which made the trip even better. Our team of porters were also fantastic. The food was amazing and you wouldn't believe they were cooking it in a camp tent. Thank you to the whole team for making this such a great trip. I would highly recommend Pachamama if you are thinking of doing the trail. Becks and Will - Jan 2011

Anon reviewing Trek the Inca Trail on 30 January 2011

I cannot imagine a better guide than Odon. From the very first time we met, he has been funny, kind, supportive, very knowledgeable and a real pleasure to be with. The fact is I was not fit enough to do this like some of the other young fit people, but he made me feel welcome and cared for - a wonderful man and a wonderful experience. Apart from my shame at taking the horse, I have loved almost every minute of this trek and Odon has been the second best part of it - countryside came first :)

Anon reviewing Trek the Salkantay Trail on 18 October 2010