Elephant Lake Hotel

It was certainly a holiday of a lifetime for us and we loved every minute!! The standard and location of each accommodation was excellent, as was the variety of each different accommodation type. Our schedule was perfect and we managed to achieve everything on our to-do task list. Your documents were also really helpful, as were the driving directions. We all thank you for making this such a wonderful holiday. Happy to leave a review publicly if you point me the right way. Best Steve

Stephen H reviewing Classic Garden Route & Eastern Cape Safari on 01 September 2023

Hi Lisa, We had a fabulous time thank you. The accommodation and other ideation were all terrific - that’s so much for your help. The apartment in Cape Town was particularly good - we would never have found that: Boschendal was great as well and game lodge was superb. Thanks again, Alistair

Alistair A reviewing Cape Town, Garden Route and Kruger on 28 April 2023

Dear Lisa,
We have just returned from South Africa and wanted to pass on our huge thanks for helping to organise such a fantastic holiday. The entire trip was amazing - accommodation was first class. The safari was incredible!
We'll be sure to get in touch when we're next planning an adventure!
Best wishes, Ed & Jane

Roy P reviewing Cape Town & Kruger Safari on 17 April 2023

Can't praise tour dust enough, they helped us to create a holiday of a lifetime that has given us family memories we will treasure forever. From start to finish the whole experience was exactly what we wanted and more. Due to covid we waited 2 and a half years for this trip but worth the wait.
Carly

Carly R reviewing Value KwaZulu-Natal Safari and Mauritius on 07 November 2022

Hi Lisa

We had an absolutely fantastic time, thank you! My comments here contain just very minor things which could have improved it - please don’t take it as any criticism of the holiday which we absolutely loved, but small tweaks which could have improved it even further!

Cape Town
Arrival and transfer were superb - lovely to be met straight off the plane and smoothly transferred straight to the waterfront.
You should note that Lawhill no longer has a dedicated reception - this caused a couple of issues getting into the accommodation and meeting our guide. Just worth letting people know as nothing which wasn’t overcome with a couple of calls to the complex reception.
The accommodation itself was ideal for us - spacious, clean and a great base to relax and go out to dinner.
Our guide from AWOL, Bevan, was first class - really friendly knowledgeable and great with the kids. 10/10!
The tours were a perfect balance for us of interesting stuff for adults and children
If I could change anything from our holiday, I’d have had an extra day at leisure in Cape Town, so much to do in the city itself.
Also worth noting the cable car to Table Mountain seems to be closed during August - just worth noting in advance as we had planned to do that. The aquarium was a good second best though which the kids probably enjoyed more!
Departure was a pain - our car didn’t turn up at 4.00 as per the schedule which was a pain, particularly that early in the morning. On contacting them, they said it has been booked at 4.45 - an extra 45 mins sleep would have been good - just worth double checking those in future.
Madikwe
Transfer to Madikwe was superb again and really easy
Accommodation was good - I guess this might be because we originally booked a couple of years ago, but the bed for the kids was a bit small for a 9 and 11 year old. Our bed was so big however that Chloe just bunked down with us so no problem at all. Food and service was first class.
Our safari guide, Pride, was amazing. I’d recommend a private safari to anyone - we were able to be flexible with times and destinations (for example on one day he picked us up a couple of hours early to we could drive much further into the reserve which was rewarded with some cheetahs, another day we went on an all-dayer rather than morning and evening) - mixing things up to see more made a great experience even better.
Transfer back to Johannesburg was just as easy
Johannesburg hotel was ok - nothing special but for a transfer hotel it did what we needed!

Mauritius
Transfer to and from the resort was seamless
The resort is lovely - food, accommodation and facilities all great. After such a busy start to the holiday we didn’t really take full advantage of all the water sports but anything we did do was really easy and great fun. Would definitely recommend it to others!
For a family like ours the drinks package wouldn’t have been good value so pleased we just went full board (having a few drinks during the day and a bottle of wine with dinner our bill came to about £450)
Just to note a specific plus from the resort: I has some issues with my banking whilst away - the resort waived the fees on my phone call back to the UK to sort it out. Little things like that really make a great impression and reflect so well on the management.

Thank you again for all your work helping us get there in such difficult times. Great memories of a superb holiday for all the family!

Best wishes
Matt

Matt W reviewing South Africa Madikwe Safari and Mauritius on 31 August 2022

Hi Lisa

I don’t know if you collect feedback but thought it might be useful for you! Happy for you to use any of my comments in testimonials etc.

We had an utterly amazing holiday and firstly I want to thank you for your patience during what was a very frustrating process for all of us / my procrastination, then covid, date changes, flight cancellations / I can’t quite believe we got there in the end and the trip lived up to all our expectations. Our itinerary felt pretty much perfect so thank you for all the advice and steering in the right direction.

Thank you also for your flexibility in terms of allowing us to book certain aspects of our trip independently (Cape Town) and then adding flights at a later date. The flexibility to do this and change dates etc was brilliant.

Originally we intended to self drive, mainly to save cost and then I got nervous about it and we had transfers for the whole trip. Once we were there I was aware that pretty much everyone one was self driving and that the N2 route was actually quite straightforward. In retrospect we could have done self drive however my husband and I both agreed that for us the transfer option was probably best. Although a straightforward route, the N2 is quite a hairy road with lots of trucks and there was a definite etiquette for driving and overtaking. Our son is quite anxious and I think he would have found the driving stressful and so we feel we made the right choice.

It obviously meant that we were not able to do any self drive safari but this did not matter, I would not have wanted to the advantages of being taken with someone who can spot things we would never have seen, imparting huge amounts of knowledge and having the right vehicles for going off road were worth every penny.

St Lucia, this was a great place to start our safari, we did a night drive (highly recommend), a day safari up to Cape Vidal and also a boat trip on the estuary. Would recommend all of it. Our accommodation at Lidiko Lodge was comfortable and they do a lovely breakfast on a gorgeous terrace. The rooms are quite dark and although there was nothing wrong with it, it was probably our least favourite accommodation on our trip.

Ghost Mountain Inn, we arrived here after 4 full on days in Cape Town and then 2 days in St Lucia so were ready for a bit of a rest and it really was lovely. We had lovely rooms, enjoyed the pool, food and did a fantastic trip to visit the local Zulu village and then a morning game drive into Mkhuze park (they have hides here and it was wonderful to watch the animals come to the waterhole to drink) it felt slightly more intimate than watching them from a vehicle.

Rhino River Lodge, undoubtedly the highlight of the trip. It was a wonderful experience from start to finish. The food was lovely, the level of service was amazing (little touches like hot water bottles on your seat at dinner and hot flannels and an aperitif handed to us as we returned from our evening game drive. It was 3/4 star rather than 5 star and the rooms were quite rustic (very comfy beds) but we really liked that (not 5 star people) and felt very comfortable with the children who were made very welcome and there were food options to suit them (although mostly they ate the adult food but nice to have an alternative, simpler option). The ONLY downside is that you can hear the N2 from the lodge and initially it bothered me a bit but actually it was such a fabulous place it didn’t really matter in the end but maybe something to flag to other clients.

Fairlight Beach House – I’m glad we only had 1 night here as actually the weather at this point was not great but it was a great place to gather ourselves before the flight home (I would NOT have wanted to go straight from Rhino River to the airport to fly home). Lovely, super comfortable place to stay and we spent the morning watching dolphins and whales breaching less than 100m from the shore line.

My only regret is that we didn’t make it to Drakensburg Mountains (Rorkes or Fugitives Drift). If I was planning the trip again I probably would just do 2 nights (instead of 3) at Ghost Mountain and add one extra day to give another 2 nights to get to the mountains.

Thank you Lisa and I really hope that we will have the opportunity to do another 'Big Trip' at some point soon and book through you!

Josine

Josine B reviewing Value KZN Bush & Beach Safari For Families on 30 August 2022

Hi Lisa,

The trip was great. Thank you!

Summary of key points below. If there is anything else that would be helpful to know please do get in touch again.

Dubai part 1
Airport transfers all ok.
Palace Downtown - really lovely hotel. Very central location. Tastefully decorated. Great pool etc. Direct access to amenities eg mall/fountains etc. We ate lunch there by the pool and the food quality was very good, but we went elsewhere for dinner.

South Africa
Transfer by Ilios from airport to hotel - really Excellent
Oyster Box - best service I have ever had in a hotel, excellent, food great, rooms great, location great, but only so much to do.
Transfer by Ilios from hotel to Safari - really Excellent
Amakhosi Lodge - excellent. Facilities excellent. Food all fantastic. Very helpful staff. The house we stayed in was really lovely. Spacious, own splash pool, amazing views etc
Safari guides and trackers - excellent - lovely people, could not have done more to be friendly and helpful. Our boys got a sickness bug for 24 hours and they were as helpful as possible about that and so kind and caring
Really hardworking staff - made sure we saw all the key animals. Safari was suitable for children and adults. As we had the house you automatically get your own private Safari vehicle with that which was nice to have.

Transfer by Ilios from Safari to hotel - really excellent.

Oyster Box second time - again - best service I have ever had in a hotel, excellent, food great, rooms great, location great. However I would say that 3 days was probably slightly too much - I think 2 days would be a more suitable amount as beyond the hotel there's not loads to do very locally and although there is lots of security in the town everywhere which is great you do feel a little conscious with guns etc around. Maybe if you had a younger family 3 days would work if by the pool the whole time. But that aside I cannot fault the excellent hotel.

Transfer oyster box to airport - really excellent

Transfer Dubai to Sofitel Downtown - not great. The driver was late so I had to ask an agent from TUI if he had seen him and he ended up calling him for me. Once he found us he didn't really apologise and was very rushed/driving fast etc so ok but not great.

Sofitel Downtown - a good hotel but I would say had a bit more of a corporate feel - so I preferred the Palace one. Breakfast was very good - lots of choice and the staff were all helpful. The pool area was very good. We didn't eat dinner here. It's location was a little further from the mall so not quite as convenient - you could walk along a tunnel for 10/15 mins to get there but we used a taxi.

Emirates flights - all went well. Good flights. Good staff. Airports all ran smoothly in Dubai and South Africa. Only airport that ran less well was Heathrow! Baggage took ages and on the way out check in was long!

Overall though the whole trip worked really well and felt like a good mix of adventure time and relaxation time. I also think having to stop in Dubai anyway added something more to the trip as we saw that city as well as South Africa. For the first Dubai part we stayed in the newer areas and for the second Dubai part we went to the creek and the historical areas and souk areas so that was interesting to see the two sides of the city.

I hope that covers all.
Thanks for your help and I look forward to planning another adventure in the future.

Kind regards
Louise

Louise C reviewing Value KZN Bush & Beach Safari For Families on 30 August 2022

Hi Lisa,

The safari trip was excellent! The stay, the food and the people were all very nice. We were happy to have Ryan and Stanley as our game drive guides they brought us up close to the animals and Ryan gave very good information throughout.

Would definitely recommend to friends who are interested in safaris :)

Also, thanks much for your help, particularly keeping the room for my Brother and his wife they’ve enjoyed the safari very much too!

Best regards,
Woan Chyi

Woan Chyi L reviewing Cape Town & Kruger Safari on 16 October 2019

We had a fantastic time and all the arrangements worked perfectly.
We were very impressed with the quality and service levels of all 4 locations visited and it was truly a holiday of a lifetime.
Thank you to you and to Lisa for giving us this experience.
Particular highlights for us – really the whole experience, but of particular impact:
Breathtaking scenery at Cathedral Peak Hotel
Rhino Ridge game drives incredible, thanks to guide (we had their head guide, Hala, who’s knowledge, enthusiasm, kindness, interaction, ability to spot wildlife was out of this world)
Luxury of Rhino Ridge (shower, food, views, service)
Immersion in nature, torch lit meal on last night and beach trip at Kosi Forest Lodge
Level of service, quality of food throughout

Catherine F reviewing South Africa Safari, Beach and Wetlands on 04 September 2019

We had a fantastic time. Thank you and it went smoothly in the main except for British Airways!

The trip had the right degree of luxury and relaxation (for me) and adventure (all of us).

A few points:
Driving directions to Umlunghi Lodge were slightly wrong. The driving directions should read at the 4th roundabout take the first exit and turn right over the railway. We loved it there. Anton, Bianca and her son and Harriet were very informative and entertaining. The snake talk and handling, night walks and seeing scorpions and the walk in the bush and "bumping" into a giraffe were really special. The kayak trip to Makuzi pan that the lodge organised was good and Tomaz was very informative and kept a respectful distance from the hippos.3 nights was plenty.

Rhino River Lodge game reserve was incredibly luxurious and we felt very looked after. The lion siting in camp the day we arrived sent an extra frisson of excitement down our spines. It was easy to forget there were predators that could attack us with all that luxury. The staff and guides (Karl) were knowledgeable and invested in their set up. We saw rhinos with baby, cheetahs with young, porcupine, Genet, wildebeast, Impala, Lion with young, buffalo, a puff adder, ostrich, zebra and giraffes. 4 nights was also plenty.
They all served great food but I felt Ghost Mountain Inn topped the lot. The variety was amazing. We arrived at 10.30 but could not get into our room until 2 ish. The service was not so personal I guess because it is larger (far more than 50 rooms). We had been a bit spoilt at Rhino River! My daughter and I had some treatments at the Spa and loved it. We also went on a large boat trip on Jonzi and had a closer encounter with a large bull hippo and also a hike up Ghost Mountain with Patrick who was very informative and passionate about his people and his country. Isaac the other guide there took us on the boat trip and pointed out the sugar cane harvest on the way. he was very informative also.

Lastly, Lalaria Lodge was fabulous and we all piled into the surf of the Indian Ocean. There was hardly anyone on the beach. It was "too cold" according to the landlady. The view from her terrace was of the ocean and whales breaching in the distance. I could have sat there all day. She very kindly provided us with a Scrabble board of her own for us to play. We took a Microlight ride from Ballito over the coastline in the hope of seeing whales and dolphins but no luck. If we had stayed longer we might have gone on a boat trip from Durban. We had a meal at a restaurant called Mozambique which was great fun with vast portions, plenty of carbs and fresh seafood!

The value of the Rand to the Pound was excellent and therefore we felt that we got excellent value which also played a large part!

Katrina P reviewing Value KZN Bush & Beach Safari For Families on 02 September 2019

Hi, just back home now as stayed in London last night. It was fab! We loved it! Amazing all round- Thankyou. Best holiday ever!!!

Accommodation great at both places, guides lovely, staff great. We saw more animals than ever expected: giraffes, lion, elephants, water hog, wilder beast, impala, white rhino, crocodiles, hippos in lake Sybia, monkeys in trees at Tonga.

Beach beautiful, but a bit windy, waves v rough but didn’t deter my boys. We snorkeled which was fab but too rough on day we booked to do ocean experience.

My boys swam in all pools!!!

Weather better than we expected!

Must go and do some laundry, but hope that helps?

Best Nicola

Nicola B reviewing Luxury KwaZulu Natal Safari & Beach Holiday on 24 July 2019

Hi Lisa

We had an amazing holiday.

Everything was fantastic.

The transport wa spot on, great drivers, all on time, vans really comfortable and water supplied, a really nice way to travel, and you also get to hear all about the local area. Both companies were excellent.

Virgin - was a brilliant airline, not sure why I haven't used them before, SO much better than BA.

Rhino ridge was amazing from start to finish. We has a great female safari guide, who we got very fond of. The wildlife is more sparse but as its more challenging to find we enjoyed this, the surrounding are spectacular. Our guide had great knowledge of the birds. walking safari was excellent and highly recommend. The rooms were superb, very comfortable.

Thonga beach lodge staff were brilliant, the whole place was amazing, the range of activities excellent and again out guides excellent. The food was wonderful. Again the bird guiding and general guiding was brilliant. We really enjoyed the cultural side of our visit, seeing the local communities and church etc. My only comment on thonga for future guests would be if they can afford it maybe to go for a lodge with a ocean view, our lodge was great , the childrens was quite cramped and low down with a very damp musty smell - not that they noticed it, but I think if people were expecting luxury they might not get what they wanted... saying that it was fantastic for us. The lodge staff were amazing and went out of their way for us.

Oyster box was a phenomenal hotel and quite a shock to be back in the world after Thonga - but really worth the stay - we loved it, they Kindly gave us a room for the next day as we had a late flight.

The whole experience was brilliant and really well organised- thank you. We ALL loved everything!

On reflection:

we loved having transport rather than driving, it meant we could relax , sleep and find out about the country from the driver.

If we changed anything, I might spend a little less time at the beach and maybe take in another safari region also. We were repeatedly recommended the Phinda private game reserve (andBeyond) so maybe we would have spent a couple of nights there, in addition, local guides and the tour people said it would give good variety to the Rhino ridge.

However we were 100% happy with what we did, we really look forward to our next safari !!!

Best wishes

Ali

Alison D reviewing Luxury KwaZulu Natal Safari & Beach Holiday on 23 July 2019