Except where otherwise specified, we Tourdust act only as an advertising intermediary and where applicable a booking agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘merchant (s)’).When making your booking we will arrange for you to enter into a contract with the applicable merchant(s) of the arrangements. Your booking with us is subject to these Booking Terms and Conditions and the specific booking conditions of the relevant merchant(s) you contract with and you are advised to read both carefully prior to booking. The merchant’s terms and conditions may limit and/or exclude the merchant's liability to you.
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003.
In these Conditions, “you” and “your” means the person making the booking and all other persons named on the booking. “We”, “us” and “our” means Tourdust.
By ticking the relevant box on our website, you agree that:-
In order to confirm your chosen arrangements, you must pay a deposit as required by the merchant of the arrangements in question (or full payment if required by the merchant). You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the applicable merchant will exist when we send you confirmation on their behalf.
Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the merchant who may cancel your booking and charge the cancellation fees set out in their booking conditions.
Payment may be made by credit or debit card. Payment by credit card incurs a 2.5% handling fee.
Except where otherwise advised or stated in the booking conditions of the merchant concerned, all monies you pay to us for arrangements will be held on behalf of the merchant(s) concerned.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the merchant, but we can't guarantee that they will be met and we will have no liability to you if they are not.
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the applicable merchant. The merchant may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition you must pay us an administration fee of £20 per change. You will be notified of the exact charges at the time of amendment or cancellation.
Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from the time of booking.
We will inform you as soon as reasonably possible if the merchant needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the merchant in relation to any alternative arrangements offered by the merchant but we will have no further liability to you.
Your contract is with the applicable merchant(s) and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
The applicable merchant may amend advertised prices at any time. They may also correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements with us or the merchant concerned at the time of booking.
You are strongly recommended to check the up to date requirements for passports, visas and health matters for the arrangements you book with the merchant of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
As a traveller, you are strongly recommended to take out personal travel insurance and we recommend that every member of your party does so. Some merchants require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
Because the contract for your arrangements is between you and the applicable merchant, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the merchant or their agent immediately. If you fail to follow this procedure there will be less opportunity for the merchant to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain when you return home, write to the merchant. You will see their name and contact details in any confirmation documents we send you.
In the event where Tourdust Ltd acts as agent for your booking (collecting your payment on behalf of the operator), Tourdust Ltd provides you with Supplier Failure Cover in the rare event of the insolvency of one or more suppliers providing the components that make up your arrangements, giving you complete peace of mind. Where your booking is a separate transaction, available separately it is also financially protected by Supplier Failure Cover. In the event of the insolvency of one or more suppliers you will receive a 100% refund on the cost incurred on the booking as set out below. The policy gives you confidence to make a new booking with alternative travel arrangements in order that you may continue with your travel plans in the knowledge that you can secure a refund on your original booking. Supplier Failure Cover applies to all bookings where Tourdust acts as an agent (collecting payment on behalf of the operator) made after 01/01/ 2010. With Supplier Failure Cover all bookings are 100% protected up to the maximum sum insured of £1500 per person. Supplier Failure Cover also fully protects all holiday components that are sold by our company and the supplier has been declared to our insurance company. The total sum insured for all the components that make up your holiday is up to £1,500 per person. We will claim a refund from the insurance company underwriting the scheme and pass this on to you. In the rare event of a supplier going into administration you need to contact us immediately on 0203 291 2907 or if you are aboard please call GLOBAL RESPONSE on + 44 (0) 2920 468509 and quote your insurance certificate number which is SFI/IGI00020
These terms are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.) No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the arrangements offered, any information relating to such arrangements and/or our business in any respect with any laws of any other country.
