The Secret Ella

Dear Lisa. On behalf of the three generations of the Rowland family. Thank you, so much, for organising our wonderful holiday to Botswana and the Victoria Falls. The trip of a lifetime. The week mobile camping in the bush, with our guide Nandos and his crew was a fantastic adventure. How they manage to cook such wonderful food on an open fire is amazing. The sites were constantly visited by monkeys and once by elephants. We were even lucky enough to see two packs of wild dogs, once with a kill. Waterberry Lodge on the Zambezi River is a wonderfully tranquil place. Ideal to relax after the adventures of our safari and visiting Victoria Falls. Very many thanks once again

Godfrey R reviewing Private Mobile Family Safari in Botswana on 25 September 2023

We had a great time - even with the flight between Governors and the coast being two flights and a car! We also experienced a power cut At Nairobi airport on the way home so 2+ hours late taking off. Governors. Wonderful people and dealt with the flight delay very well - taking us back and letting us know that we could stay there if the flight was delayed overnight. The game drives were excellent and our guide (Erick) obviously very experienced and managed to find all the key animals - no rhino in that part of the Masai Mara but everything else in abundance - never seen so many herbivores (many many elephants as well as all the others) as well as two prides of lions. Could not have asked for more. The ‘tent’ was excellent and comfortable and well serviced. The only ‘complaint’ would be that the food - especially dinner - could be improved (I think we got a bit bored of soup as a starter for every meal bar one) and the main courses were not at the same level as Kinondo Kwetu and while all were explained there was no choice offered. The breakfasts were just what was needed after an early game drive. Kinondo Kwetu. What a great location and the welcome when we arrived at just gone 11.00pm was better than you could have ever thought possible - they we’re disappointed that we did not at that time want the full dinner experience! The rooms we’re comfortable. The food was excellent but again no choice was offered - other than for allergy reasons (which we do not have). May be some choice would be nice. Having said that the food we did have was excellent as were the wines (albeit a short list!) and other drinks. There were (as you know) lots of facilities/sports options - but we spent our time relaxing which was exactly what we needed and there were lots of places to do that. Overall. We would go back to both places - perhaps a few more nights at Kinondo Kwetu next time but 3 nights at Governors was perfect for us. Thank you for organising and recommending both places. That you and your colleague for trying to find out about the plane (flat tyre) but communication by the flight company left a lot to be desired (Governors were furious that they were not told and had taken us to the airstrip). Phil

Philip R reviewing Masai Mara Safari & Kenya Beach on 01 September 2023

It was certainly a holiday of a lifetime for us and we loved every minute!! The standard and location of each accommodation was excellent, as was the variety of each different accommodation type. Our schedule was perfect and we managed to achieve everything on our to-do task list. Your documents were also really helpful, as were the driving directions. We all thank you for making this such a wonderful holiday. Happy to leave a review publicly if you point me the right way. Best Steve

Stephen H reviewing Classic Garden Route & Eastern Cape Safari on 01 September 2023

Hi Lisa, Holiday has been a huge success and we have thoroughly enjoyed it all, such a wonderful experience. Many thanks for all your help. Best wishes, Leona

Leona L reviewing Family Holiday: Inca Trail and Amazon on 18 August 2023

Hi Lisa, Thanks for your email! It was amazing thank you! We had the best time, everything ran smoothly (aside from a break-down due to faulty clutch on day 1 of the tour, but our guide / driver sorted that and we were back on track by that evening). Saw all the things we wanted to see, even a mum and cub cheetah. Our boys have had such a different holiday and a fab taste of the world! Thank you so much for organising this for us. We’d definitely recommend our guide/driver (Tuhafeni) and assistant (Frans) again. Nicola

Nicola T reviewing Highlights of Namibia - Family Group Tour on 18 August 2023

We had a fantastic time. Thank you for all your help, advice and guidance in organising our holiday. As this was not our first booking with Tourdust we were confident that all our transfers would work perfectly and they did - everything ran so smoothly! The riad in Marrakesh was stunning - a truly beautiful oasis of calm in such a busy, bustling city. As you can imagine, we were very grateful for the air conditioning in our room as outside was so hot! I was nervous about walking through the souks at night, but as they were well lit we felt perfectly safe and found our confidence grew in navigating the journey home each time we ventured out. When we arrived at our lodge in the Atlas Mountains we were blown away by the scenery. The views were amazing and the beautiful lodge gardens were the perfect place to sit and relax before taking a dip in the pool. Our day trek was truly amazing - no small thanks to our guide Rashid, who was so helpful and knowledgable. The lunch in the traditional Berber village was delicious and we were were made to feel so welcome. The home owner showed us how to make bread and then cooked it for us in her traditional clay oven. This was a memory we will never forget as we stood surrounded by her chickens and goats watching her use her bare hands to prepare the fire! Our night in the desert was breathtaking. The camel ride at sunset was so incredible and the quad biking the next morning was brilliant fun. I am so glad we added in these extras as they really made the experience! We finally made it to our hotel at the coast, where the surf lessons were a hit and the hotel was a great place to relax and read! Thank you again for all your help. We would definitely recommend Tourdust to all our friends and family. Tanya

Tanya G reviewing Marrakech, Mountains & Coast Family Holiday on 18 August 2023

Hi Lisa, Just wanted to say thank you so much for organising our trip to Thailand. We had such a good time and all the arrangements were perfect. Our tour guide in Bangkok, Nathan, was fantastic. Super-knowledgeable, friendly and helpful. Definitely 5 stars. We enjoyed Elephant Hills - think three days was a perfect amount of time there. The activities were wonderful and varied (elephant feeding such a highlight but also loved the canoeing and river trips), the food here was excellent too and guides great. It was so lovely after all the hustle and bustle to relax at the Bo Phut resort in Ko Samui. The Fisherman’s market was full of interesting things to buy and we enjoyed a good boat trip out to Pig Island. Thank you for all your advice along the way. All the best, The Murray family.

Prunella M reviewing Relaxing Thailand Family Holiday on 14 August 2023

We are back home safe after a wonderful trip. Having booked with you before, it was not a surprise that everything worked brilliantly, but this trip was really special. Our trekking in the mountains was incredible - we were well looked after and supported at all times. Mohammed met us when we arrived and our guide for the 3 days was great and provided support when the trekking was tough. We were really impressed with the cooking which was tasty and healthy. All the logistics worked well. Our time at les deux tours was lovely. To finish there after the mountains was amazing. We were really impressed by the attentive service and the place and pool suites you booked were beautiful and amazing. We would love to go back. Thank you for organising such a great trip for us. And yes thank you, we are all good if a little tired! Best wishes Lucy and Mark

Mark C reviewing Climb Mount Toubkal on 11 August 2023

Hi Lisa, We loved Costa Rica. The transfers worked amazingly well, Franx from Costa Rica Trails regularly checked that we were happy with everything and made sure we knew the transfer plans, the hotels were all very different. I wish we'd had an extra night in the Grano de Oro to give us a day in San Jose, it was a stunning hotel and felt wasted for the under 12 hours we were there. I very much got the feeling that the Evergreen Lodge was geared towards just a 2 night stay, which resulted in an awkward/funny moment in the 3rd evening when they presented us with specially prepared fish meals for the 4 of us "as we'd already had the 2 nights of the fixed menu and it was cycling round again" The Arenal Observatory Lodge was the star of the show, we absolutely loved it and would have gladly spent longer there time/budget allowing. The staff were brilliant throughout, the setting was breathtaking, the wildlife and walks were amazing and lots to do in the local area. The Gilded Iguana was the nicest hotel by a mile for facilities/appearance (fantastic service too) but Nosara was a little bit of a shock for us two oldies. Took us half a day to click into the feel of the place. Very Americanised, a little more lively than I was expecting. But grew to love it. We wouldn't rush back but the kids would, it was their highlight of the trip. As I said at the start, an amazing trip with lots of variety and superbly well organised. Thanks Stuart

Stuart H reviewing Costa Rica Adventure For Families on 11 August 2023

Dear Lisa, We are now back home and had a fantastic time. All the arrangements went seamlessly, transport and hotels were great. Laikipia was amazing, a very personal experience and they did all they could to accommodate everything we wanted to do. The river location was fantastic and ideal for the children as they got to swim in it. It is somewhere we would all like to return to. There might not have been the numbers that you get on the Masai Mara however we got to see lions with cubs, two black leopards, a golden leopard and the wild dogs as well as a huge number of other animals and birds. Thank you for suggesting to stay for 4 nights, it was just the right amount of time. The tamarin Hotel was a good choice as we were able to eat at the Carnivore restaurant which was an experience. Mauritius was lovely and relaxing, just what we needed after a very active time in Laikipia. Accommodation and service was great. Weather was good for most of the time, a few showers over the last couple of days. Thank you once again for organising it all. Sally

Sally M reviewing Laikipia Wilderness and Plains on 11 August 2023

Hi Lisa, Very successful thanks. Both hotels very nice. I think we went at a good time of year. Weather was good but not too hot and not too many tourists. Bophut hotel had a great location. Right on the end of fisherman's village with a great beach and easy pleasant walk to shops and restaurants. Guide in Bangkok was great. Booked a couple of trips in Kho Samui. Elephants were the highlight plus a very pleasant islands tour by speedboat. All parts of the journey ran smoothly. Happy to provide more specific information if it helps. Many thanks. Steve.

Stephen J reviewing Relaxing Thailand Family Holiday on 01 July 2023

Driver-guide: Very punctual, except for pick up for airport when he was delayed by >30 mins due to road closures. Vehicle very clean and well maintained- plenty of water and supplies of clothing for religious sites, tissues, postcards etc. Very good at understanding what level of conversation we wanted. Happy to stop for paracetamol, supermarket etc. Took us to signal box at railway since we were early (which was very interesting)

The Walawwa: Lovely place to arrive at and get a bit of rest. Great pool, lovely rooms and food etc. Peaceful oasis so close to town.

Wilpattu Camp: Wonderful food- really enjoyed trying lots of new things in excellent surroundings.Felt like the place had not been visited much recently (which I don’t think it had due to the terrorist attacks) so our safari guide had been brought up from another park and did not know the park too well- it worked out well though and we saw all the animals we hoped to see so no complaints on that front. We did feel that we should have been told about extra things we could have done- when we commented on the great food on final day we were told that they could have done a cookery demo for us, but it was too late at that point. It worked well for us but clients should probably know that they are likely to have multiple wildlife in their tents (eg frogs)- didn’t bother us at all, but others it might do. We were given a questionnaire to fill in at the end whilst all the staff were standing around, which wasn’t ideal as you felt a bit of pressure! Felt really well looked after here!

Water Gardens Sigiriya: Beautiful suites with plunge pools- quiet and peaceful with lovely big swimming pool. Food good

Jungle Beach: Beautiful location on beach. Rooms good. Food a bit limited I would have liked a bit more variety ideally.

Camellia House: Lovely location- beautiful views. Food OK but service below average- our food orders were wrong a couple of times and even pre-ordered food was delayed. Tea factory tour was only an hour and that was the main reason to be here. It was interesting but quite brief seeing it was the main attraction according to our itinerary. Also, we were taken there in a minibus which didn’t have seatbelts on all seats and was quite smelly- not up to the standard of the usual transportation. Rooms were described as having panoramic views- one did have amazing views but the other one definitely didn’t.

Galle Face: Lovely old hotel- but it did have some problems (leaking ceiling and ‘smuts’ coming out of air conditioning.) Weather very bad (spectacular storms). It was a shame the street food tour couldn’t take place but totally understandable given the weather, however we enjoyed our dinner here and free drinks/canopes!). Good choice at breakfast.

Pippa R reviewing Sri Lanka Highlights - Classic on 30 September 2019

Once again you organised a really good holiday for us.
If there was one criticism it was that there were too many flights. I don’t know whether you could do Bangkok first, Chiang Mai, then fly down South?
Your drivers and Guides - all really good. The variety of transport on the tours in Bangkok and Chiang Mai; we all loved.
Tamarind Village - Our room was a bit of a squeeze, with the 3 of us and 3 big suitcases.
Lisu Lodge- I enjoyed our time here. Going forward I would suggest only 1 night or they need to have some more activities. I liked how we ate on the floor, the food was really good. Staff very friendly. We liked the cycling, tea plantation, trekking and white water rafting.
Riva Surya- good location.
Elephant Hills- we loved looking after the elephants, the lake was also a really good experience. The guides were informative and looked after us well. The resort locations and tents were perfect.
Santiburi - amazing; we upgraded to a beach bungalow which was fantastic. The hotel is in a stunning location, the facilities and the service was impeccable. Sam has some private Thai boxing lessons, which he loved. We had cookery lessons and used the paddle boards. A perfect end to quite a busy holiday.

Natasha L reviewing Thailand Family Adventure on 24 September 2019

The speed of response, efficiency of the booking process, flexibility/concern and information provided were all excellent. The meet and assist at the airport, punctuality, safety, general knowledge, liaison with customer and the vehicle used was excellent and the knowledge of routes and property locations was very good. Our guide was excellent with interesting knowledge and very good English, we could not have expected any more.

Jetwing Beach - The room was poor and the food Satisfactory. In general the accommodation was good, the service and location were very good and accuracy of profile excellent.
We needed to change rooms due to cockroaches in the bathroom. The staff and management were very helpful but the second room offered also had cockroaches!

Kandy House - The room, food and location were good. In general the accommodation was very good, the service and accuracy of profile was excellent.

Camilla Hills - The room was poor, the food was good. In general the accommodation was excellent with excellent service, location and accuracy of profile.
We were allocated the worst room and had no view. It was very disappointing and ruined our stay. The management we excellent but could not move us to a room with a view.

Cinnamon Wild - The food and service was good. In general the accommodation was very good with very good room and excellent location and accuracy of profile.
The Safari Drives were excellent.

Fort Bazaar - In general the accommodation was very good with very good food and excellent room, service, location and accuracy of profile.
Due to the lack of alcohol served meant we needed to eat outside of the hotel. The lack of a pool needs addressing, otherwise a lovely atmosphere and service.

Interesting and informative visit to Milennium Elephant Foundation.
Visit to Royal Botanical Gardens was a highlight of the tour with an excellent guide.
We were lucky to watch the service at the Temple of the Tooth and advise others to make sure they can do the the same 09:15 or 17:15.
Train journey - we were on the wrong side of the train so the view was limited. Fun journey though. Best part of scenery is after Hatton Station.
Drives on safari were excellent and well organised.
We did not have the tour of the fort as the guide could not accommodate our required timing.
Visit to the Tea Plantations was fascinating but brief.

Samantha S reviewing Cultural Sri Lanka for Families on 25 April 2019

We just got back from our trip and it was wonderful...It's really hard
to adjust back to real life!

We had a great trip and the trek was wonderful. Jatoo, our guide, was an
extraordinary guy, his English was very good, he knew the area very
well, he told us a lot about Thailand and he was a riot over all! I
think he made a big difference to our experience.

I'd rate the overall experience at 4. I think it'd be helpful to be a
little more detailed in the requirement up front, as we thought the trek
was walking around the forest but it was a bit more than that. We
thoroughly enjoyed the challenge, so the last day, the bike ride fell a
little short of expectations, we woke up really early and wished that we
did a bit more at the end. I'd certainly recommend it to my friends and
we'll look at other tours that you arrange in the future.

Anon reviewing Hill Tribe Trekking in Thailand on 11 May 2011

.The trekking experience was great (i.e. day 1 and 2) would rate that a 5, Day 3 was a 4, Day 4 was a 3. Some elements of the trip such as the dancers at Lisu lodge was not really necessary as we prefer to see the Lisu tribe in their village rather than a forced dance in the lodge. Also, the bike trip on day 4 was too short. I think you should look at extending this trip and rearranging some of the other activities.

Having said these, I must point out that we had an excellent tour guide (Jatoo). I would recommend him to all my friends. He was very knowledgeable, and never got tired of our detailed questions.

Overall my main disappointment was that apart from the Lahu Outpost, the "rules" did not allow Jatoo to have dinner with us. I find this very strange at this day and age. This decision should be left to the guide and the visitors, not the owners of the lodges.

Hope these comments help. We had a wonderful time and saw the best part of Thailand.
Thanks for your help.

Anon reviewing Hill Tribe Trekking in Thailand on 11 May 2011