Essence Hanoi Hotel and Spa

Thank you yet again for another meticulously organised and executed holiday (our 5th with you). Every aspect worked perfectly.
Please could you pass on our sincere thanks to your agent in Sri Lanka; Lakshita, our driver and guide, absolutely made the trip for us - he was so keen for us to have the best experience possible. He was organised, kind, interested, punctual, the car was always spotless, and he was an excellent driver. His extensive knowledge was really appreciated by us and was exactly what we had hoped for in a guide. I think the highlight for us was our day in Anuradhapura (7 hours of absorbing history and culture), but there was so much to learn and absorb every day. He also made several suggestions for things that he thought we might like that weren't in our itinerary, and then booked them for us. These included an ayurvedic massage after climbing Sigiriya, a cultural show (an hour of touristy fun!), reef snorkelling with turtles (a real highlight for me - I wish we could have stayed all day), a lagoon boat trip and visit to a cinnamon island, a turtle sanctuary visit, and a gemstone factory visit. He also managed to get us a private tour of Lunanguga, which Peter thoroughly enjoyed. We also really enjoyed the tea factory tour.
Our guide for the hike was also really excellent, and he and Lakshita made sure that our day was perfectly tailored to our (my) ability.
All our accommodation was also perfectly selected. Our favourite was the Ceylon tea trails bungalow (just perfect!), but The Villa Bentota came a close second as a perfect way to relax at the end of the trip. Our villa and the grounds at Uga at Ulagalla were also beautiful.
(Our only slightly disappointing day was the whale watching - no whales wanted to be seen on that particular day, plus I was very sea-sick despite taking meds! The tour organisers offered us a repeat day the following day, which we declined! Having said that, being out on the water was still enjoyable, up to a point...).
I'm sure I've missed out something - we basically loved it all and felt that the balance of the itinerary was perfect for us (we used the 'rest' day in Galle to do the snorkelling, lagoon, and turtles)
Thank you very, very much.

fiona g reviewing Sri Lanka Highlights - Classic on 27 March 2026

I just wanted to reach out and let you know what a truly outstanding trip we had.
The itinerary was perfect, the country, the people, the food.....wow, take me back!!!
Each of my family members made so many magnificent memories.
I cant thank you enough for all your help.

Maren B reviewing Vietnam Northern Highlights and Tropical Beach on 16 February 2026

We just wanted to thank you for an absolutely amazing holiday. Everything went exactly to plan and we were blown away with the quality of the guides, transport and accommodation. The itinerary was perfect for our family with a great mix of guided and free days and the different destinations complemented each other well. We will definitely be using Tourdust again for our next trip! Particular highlights were the Ha Long Bay cruise, Hanoi, and the morning cycle tour in Siam Reap

Jane P reviewing Complete Vietnam For Families on 14 May 2025

I would like to say a massive thank you for organising our Vietnam trip. The itinerary and execution were superb, as was the attention to detail. I would also like to thank the agent who was on the end of my whats app chat (I have no idea who they were!) – always available, always quick to respond, and kept me updated regarding times etc. Also, the guides Dan (north) and Tien (mid) were just excellent, and we really enjoyed their company. The lady (whose name I have forgotten) who was our additional guide for the DMZ day was exceedingly good and made that day very special.

fiona g reviewing Complete Vietnam For Families on 15 April 2024

Hi Lisa, Just wanted to say thank you so much for organising our trip to Thailand. We had such a good time and all the arrangements were perfect. Our tour guide in Bangkok, Nathan, was fantastic. Super-knowledgeable, friendly and helpful. Definitely 5 stars. We enjoyed Elephant Hills - think three days was a perfect amount of time there. The activities were wonderful and varied (elephant feeding such a highlight but also loved the canoeing and river trips), the food here was excellent too and guides great. It was so lovely after all the hustle and bustle to relax at the Bo Phut resort in Ko Samui. The Fisherman’s market was full of interesting things to buy and we enjoyed a good boat trip out to Pig Island. Thank you for all your advice along the way. All the best, The Murray family.

Prunella M reviewing Relaxing Thailand Family Holiday on 14 August 2023

Hi Lisa, Very successful thanks. Both hotels very nice. I think we went at a good time of year. Weather was good but not too hot and not too many tourists. Bophut hotel had a great location. Right on the end of fisherman's village with a great beach and easy pleasant walk to shops and restaurants. Guide in Bangkok was great. Booked a couple of trips in Kho Samui. Elephants were the highlight plus a very pleasant islands tour by speedboat. All parts of the journey ran smoothly. Happy to provide more specific information if it helps. Many thanks. Steve.

Stephen J reviewing Relaxing Thailand Family Holiday on 01 July 2023

Driver-guide: Very punctual, except for pick up for airport when he was delayed by >30 mins due to road closures. Vehicle very clean and well maintained- plenty of water and supplies of clothing for religious sites, tissues, postcards etc. Very good at understanding what level of conversation we wanted. Happy to stop for paracetamol, supermarket etc. Took us to signal box at railway since we were early (which was very interesting)

The Walawwa: Lovely place to arrive at and get a bit of rest. Great pool, lovely rooms and food etc. Peaceful oasis so close to town.

Wilpattu Camp: Wonderful food- really enjoyed trying lots of new things in excellent surroundings.Felt like the place had not been visited much recently (which I don’t think it had due to the terrorist attacks) so our safari guide had been brought up from another park and did not know the park too well- it worked out well though and we saw all the animals we hoped to see so no complaints on that front. We did feel that we should have been told about extra things we could have done- when we commented on the great food on final day we were told that they could have done a cookery demo for us, but it was too late at that point. It worked well for us but clients should probably know that they are likely to have multiple wildlife in their tents (eg frogs)- didn’t bother us at all, but others it might do. We were given a questionnaire to fill in at the end whilst all the staff were standing around, which wasn’t ideal as you felt a bit of pressure! Felt really well looked after here!

Water Gardens Sigiriya: Beautiful suites with plunge pools- quiet and peaceful with lovely big swimming pool. Food good

Jungle Beach: Beautiful location on beach. Rooms good. Food a bit limited I would have liked a bit more variety ideally.

Camellia House: Lovely location- beautiful views. Food OK but service below average- our food orders were wrong a couple of times and even pre-ordered food was delayed. Tea factory tour was only an hour and that was the main reason to be here. It was interesting but quite brief seeing it was the main attraction according to our itinerary. Also, we were taken there in a minibus which didn’t have seatbelts on all seats and was quite smelly- not up to the standard of the usual transportation. Rooms were described as having panoramic views- one did have amazing views but the other one definitely didn’t.

Galle Face: Lovely old hotel- but it did have some problems (leaking ceiling and ‘smuts’ coming out of air conditioning.) Weather very bad (spectacular storms). It was a shame the street food tour couldn’t take place but totally understandable given the weather, however we enjoyed our dinner here and free drinks/canopes!). Good choice at breakfast.

Pippa R reviewing Sri Lanka Highlights - Classic on 30 September 2019

Once again you organised a really good holiday for us.
If there was one criticism it was that there were too many flights. I don’t know whether you could do Bangkok first, Chiang Mai, then fly down South?
Your drivers and Guides - all really good. The variety of transport on the tours in Bangkok and Chiang Mai; we all loved.
Tamarind Village - Our room was a bit of a squeeze, with the 3 of us and 3 big suitcases.
Lisu Lodge- I enjoyed our time here. Going forward I would suggest only 1 night or they need to have some more activities. I liked how we ate on the floor, the food was really good. Staff very friendly. We liked the cycling, tea plantation, trekking and white water rafting.
Riva Surya- good location.
Elephant Hills- we loved looking after the elephants, the lake was also a really good experience. The guides were informative and looked after us well. The resort locations and tents were perfect.
Santiburi - amazing; we upgraded to a beach bungalow which was fantastic. The hotel is in a stunning location, the facilities and the service was impeccable. Sam has some private Thai boxing lessons, which he loved. We had cookery lessons and used the paddle boards. A perfect end to quite a busy holiday.

Natasha L reviewing Thailand Family Adventure on 24 September 2019

The speed of response, efficiency of the booking process, flexibility/concern and information provided were all excellent. The meet and assist at the airport, punctuality, safety, general knowledge, liaison with customer and the vehicle used was excellent and the knowledge of routes and property locations was very good. Our guide was excellent with interesting knowledge and very good English, we could not have expected any more.

Jetwing Beach - The room was poor and the food Satisfactory. In general the accommodation was good, the service and location were very good and accuracy of profile excellent.
We needed to change rooms due to cockroaches in the bathroom. The staff and management were very helpful but the second room offered also had cockroaches!

Kandy House - The room, food and location were good. In general the accommodation was very good, the service and accuracy of profile was excellent.

Camilla Hills - The room was poor, the food was good. In general the accommodation was excellent with excellent service, location and accuracy of profile.
We were allocated the worst room and had no view. It was very disappointing and ruined our stay. The management we excellent but could not move us to a room with a view.

Cinnamon Wild - The food and service was good. In general the accommodation was very good with very good room and excellent location and accuracy of profile.
The Safari Drives were excellent.

Fort Bazaar - In general the accommodation was very good with very good food and excellent room, service, location and accuracy of profile.
Due to the lack of alcohol served meant we needed to eat outside of the hotel. The lack of a pool needs addressing, otherwise a lovely atmosphere and service.

Interesting and informative visit to Milennium Elephant Foundation.
Visit to Royal Botanical Gardens was a highlight of the tour with an excellent guide.
We were lucky to watch the service at the Temple of the Tooth and advise others to make sure they can do the the same 09:15 or 17:15.
Train journey - we were on the wrong side of the train so the view was limited. Fun journey though. Best part of scenery is after Hatton Station.
Drives on safari were excellent and well organised.
We did not have the tour of the fort as the guide could not accommodate our required timing.
Visit to the Tea Plantations was fascinating but brief.

Samantha S reviewing Cultural Sri Lanka for Families on 25 April 2019

We just got back from our trip and it was wonderful...It's really hard
to adjust back to real life!

We had a great trip and the trek was wonderful. Jatoo, our guide, was an
extraordinary guy, his English was very good, he knew the area very
well, he told us a lot about Thailand and he was a riot over all! I
think he made a big difference to our experience.

I'd rate the overall experience at 4. I think it'd be helpful to be a
little more detailed in the requirement up front, as we thought the trek
was walking around the forest but it was a bit more than that. We
thoroughly enjoyed the challenge, so the last day, the bike ride fell a
little short of expectations, we woke up really early and wished that we
did a bit more at the end. I'd certainly recommend it to my friends and
we'll look at other tours that you arrange in the future.

Anon reviewing Hill Tribe Trekking in Thailand on 11 May 2011